Shipping policy
Last updated: 25 August 2026
1. Where we ship from and to
All orders are picked, packed, and shipped from Alberta, Canada. We currently ship to addresses in Canada and the United States.
2. Pre-order items — please read
Some items are sold as pre-orders. This is stated clearly on the product page, in your cart, at checkout, and in your order confirmation email.
- A pre-order is charged in full at the time of purchase and reserves your unit from a limited production run.
- Every pre-order product page displays a Ship-By Date. That is the date by which your order will leave our facility. Your order confirmation email repeats this date.
- Transit time is added after the Ship-By Date. See section 4.
- You may cancel a pre-order at any time before it ships for a full refund.
- If we cannot meet the Ship-By Date, we will email you before that date with a revised date, and you may accept it or cancel for a full refund.
We will send you an email update at least every 30 days while your pre-order is outstanding, so you always know where things stand.
3. Processing time (in-stock items)
In-stock orders are processed and handed to the carrier within 1–3 business days of purchase. Orders placed on weekends or Canadian statutory holidays are processed the next business day.
4. Transit times and cost
| Destination | Estimated transit | Cost |
|---|---|---|
| Canada — Standard | 3–8 business days | Calculated at checkout |
| Canada — Expedited | 2–4 business days | Calculated at checkout |
| United States — Standard | 5–12 business days | Calculated at checkout |
Transit times are estimates provided by the carrier and begin the day after your parcel is collected, not the day you ordered. They are not guaranteed. Exact shipping cost is shown before you pay.
5. Tracking
Every order ships with tracking. You will receive a tracking number by email as soon as your label is created, and a second email once the carrier scans the parcel. If you have not received a tracking email within the times above, check your spam folder and then contact us.
6. Delivery address
We ship to the address exactly as you enter it at checkout. Your address is displayed back to you for confirmation before payment. Please check it carefully. We cannot be responsible for a parcel delivered correctly to an address you supplied incorrectly. If you spot a mistake, email us immediately — we can usually correct it before the label is created.
7. If tracking shows delivered but you do not have the parcel
This is almost always resolved quickly. Please:
- Check with everyone at the address, and any building or mail room reception;
- Look in porches, side doors, and around the property;
- Check for a carrier card or a redelivery notice;
- Wait 24 hours — carriers sometimes scan a parcel as delivered a day early.
If it still has not appeared, email us within 7 days of the delivery scan and we will open a formal trace with the carrier. We will see that trace through to a resolution with you, and we will replace or refund a parcel that the carrier confirms as lost.
8. Risk and title
Risk of loss passes to you on delivery to the address you supplied. Where a carrier confirms loss or damage in transit, we will replace or refund the order regardless.
9. Delays outside our control
We are not able to guarantee carrier performance. Weather, customs processing, carrier backlogs, strikes, and similar events can delay a parcel. If your order is materially delayed we will tell you proactively, and you may cancel an order that has not yet shipped for a full refund at any time.
10. Duties, taxes, and customs (US orders)
Canadian taxes are shown at checkout. For orders shipped to the United States, any import duties, taxes, or brokerage fees are the responsibility of the recipient and are not included in the price you pay us. These are levied by the destination country and we have no control over them and cannot estimate them in advance. Refusing a parcel to avoid duties is treated as a change-of-mind return under our Refund Policy.
11. Contact
Email team@merakimotive.shop. We reply within 2 business days.