Contact information
Meraki Motive
We reply to every message within 2 business days, Monday to Friday.
team@merakimotive.shop — this is the fastest way to reach us and the right address for order questions, returns, exchanges, and pre-order status.
Where we are
Meraki Motive is based in Alberta, Canada, and ships from Alberta, Canada.
Order and returns enquiries
Please include your order number and, where relevant, photographs of the item. See our Refund & Return Policy and Shipping Policy for full details of what we can do and how long it takes.
Pre-order enquiries
If you are waiting on a pre-order and want a status update, email us any time. You can also cancel a pre-order for a full refund at any point before it ships — just reply to your order confirmation email.
The charge on your statement
Purchases from this store appear on your card or bank statement as MERAKIMOTIVE.SHOP. If you see a charge you do not recognise, please email us before contacting your bank — we can identify the order for you straight away and sort out any problem far faster than a formal dispute.