Refund policy

Last updated: 25 August 2026

This Refund & Return Policy applies to every order placed at merakimotive.shop. You are asked to confirm that you have read and accepted it as part of placing your order.

1. Summary

You have 30 days from the delivery date to request a return.
Our standard remedy is an exchange (different size or colour) or store credit.
We issue a refund to your original payment method when the item arrived damaged or defective, when we sent the wrong item.
Items must be unworn, unwashed, and have all original tags attached.
Please contact us before disputing a charge with your bank. We reply to every message within 2 business days and resolve almost everything immediately.

2. Return window

Requests must be submitted within 30 calendar days of the date your order was delivered, as shown by the carrier's tracking record. Requests made after 30 days cannot be accepted except where required by applicable law.

3. Condition of returned items

To be accepted, items must be returned:

Unworn and unwashed, with no odours, stains, pet hair, or alterations;
With all original tags still attached;
In the original packaging where practical.

Items returned outside this condition may be refused and returned to you, or accepted at a reduced credit, at our reasonable discretion. We photograph every return on arrival.

4. What remedy you receive

4.1 Exchange or store credit (standard)

For change-of-mind returns — including fit, sizing, colour preference, or simply not wanting the item — the remedy is an exchange for a different size or colour, or store credit equal to the price you paid for the item. Store credit does not expire. Original shipping charges are not credited.

4.2 Refund to your original payment method

We refund to your original payment method in these cases:

The item arrived damaged in transit;
The item is defective or has a manufacturing fault;
We shipped you the wrong item, size, or colour;
We cancelled your order for any reason;
A refund is required by applicable consumer protection law.

In these cases we also cover return shipping and you keep any original shipping charges you paid.

5. Damaged, defective, or incorrect items

Please email team@merakimotive.shop within 7 days of delivery with:

Your order number;
Clear photographs of the fault or damage;
A photograph of the shipping label and outer packaging if the box was damaged.

We will arrange a replacement, a prepaid return label, or a full refund — your choice. We do not require you to return an item that is unusable.

6. Who pays return shipping

Change of mind, fit, or sizing: you pay return shipping. We recommend a trackable service; we cannot credit a return we never receive.
Our error, damage, or a defect: we pay. We will email you a prepaid label.

7. Pre-orders

Some items are sold as pre-orders. This is clearly marked on the product page, in the cart, at checkout, and in your order confirmation email. When you pre-order:

You are charged in full at the time of purchase. This reserves your unit from a limited production run.
The product page and your order confirmation email state a Ship-By Date — the date by which your order will leave our facility.
If we cannot ship by the published Ship-By Date, we will email you before that date with a revised date. You may then accept the new date or cancel for a full refund. If you do not reply, we will hold your order and you keep the right to cancel for a full refund at any time until it ships.
If we miss the Ship-By Date by more than 30 days and have not agreed a new date with you, we will refund you automatically without you having to ask.

Once a pre-order has shipped, the standard 30-day return terms in this policy apply.

8. How to start a return

Email team@merakimotive.shop with your order number and what you would like to do. We reply within 2 business days. Do not ship anything back before you have heard from us — unauthorised returns may not be credited.

9. Processing times

Return received and inspected: within 3 business days of arrival.
Store credit issued: same day as inspection.
Exchange shipped: within 3 business days of inspection.
Refund issued: within 5 business days of inspection. Your bank may take a further 5–10 business days to post it. Refunds always return to the original payment method; we cannot refund to a different card or account.

10. Non-returnable items

Gift cards and store credit.
Items marked Final Sale on the product page at the time of purchase.
Items returned without prior authorisation, or after the 30-day window.

This does not limit your rights in respect of items that are damaged, defective, or not as described.

11. Order cancellations and address changes

Email us as soon as possible. We can almost always cancel or amend an order that has not yet shipped. Once a tracking number has been issued we cannot recall the parcel. You are responsible for entering a correct and complete delivery address. We ship to the address exactly as entered at checkout, and it is shown back to you for confirmation before you pay.

12. Before you contact your bank

If something is wrong with your order, please email us first. A chargeback takes 60–90 days to resolve and locks us out of helping you in the meantime; we can usually fix the problem in under 48 hours. We keep a record of all correspondence, delivery confirmation, and your acceptance of these terms, and we will present that record to your card issuer if a dispute is filed. We would much rather just sort it out with you directly.

13. Your statutory rights

Nothing in this policy limits or excludes any right you have under the Consumer Protection Act (Alberta), the Internet Sales Contract Regulation, or any other consumer protection law that applies to you. Where such a law gives you a greater right than this policy does, that law applies.

14. Contact

Meraki Motive
Email: team@merakimotive.shop
We answer within 2 business days, Monday to Friday.